Refund policy

I would clean this up substantially and make it fit your Shop with Scott + print-on-demand/Tapstitch setup. You don't need all the generic language about food, plants, beauty products, hazardous materials, etc.

Here's a cleaner version you can paste into Shopify:

Return & Refund Policy

We want you to be satisfied with your purchase from Shop with Scott. Because many of our products are made to order, please review the following policy before requesting a return, refund, or exchange.

Returns

Return or refund requests must be made within 30 days of receiving your order.

To be eligible for a return, the item must be unused, unworn, unwashed, and in its original condition and packaging. Proof of purchase may be required.

All returns must be approved before an item is sent back. Please do not return an item to the address shown on your package without contacting us first. Our products are fulfilled by a third-party production partner, and the correct return instructions will be provided after your request is reviewed.

To request a return, email shop@sjthompson.org with your order number and the reason for your request.

Damaged, Defective, Misprinted, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us as soon as possible. We recommend reporting these problems within 7 days of delivery.

Please include your order number, a description of the problem, and clear photos or video showing the issue. We will work with our fulfillment partner to determine the appropriate replacement or refund.

Made-to-Order Products

Many products sold by Shop with Scott are produced specifically after an order is placed. Because of this, an item that was produced correctly according to the size, color, design, and other options selected at checkout may not be eligible for a return or refund simply because you changed your mind.

Please carefully review your size, color, shipping address, and other selections before placing your order.

Exchanges

We do not guarantee direct exchanges for made-to-order products. If an approved return is eligible for a refund, you may place a new order for the desired size, color, or product.

Cancellations

Orders may only be canceled before production begins. If you need to cancel an order, contact shop@sjthompson.org as soon as possible. Once an order has entered production, cancellation may no longer be possible.

Return Shipping

Unless an item is defective, damaged, misprinted, or incorrectly produced, customers may be responsible for return shipping costs. Return instructions and the appropriate return address will be provided after your request has been approved.

Refunds

If a refund is approved, it will be issued to the original payment method. Please allow time for your bank or credit card provider to process and post the refund after it has been issued.

Shipping charges may not be refundable unless the return results from a damaged, defective, misprinted, or incorrectly fulfilled order.

European Union Customers

Where applicable, customers located in the European Union may have additional cancellation or return rights under local consumer-protection laws. Nothing in this policy limits rights that cannot legally be waived.

Questions or Return Requests

For returns, refunds, cancellations, or questions about an order, contact:

Shop with Scott
shop@sjthompson.org